Booking Appointment

Our standard consultation is 50-60 minutes per session. You can book an appointment during Monday to Friday from 8.30am to 5.30pm and Saturday 8.30am to 3.00pm. 

To book an appointment for In Person, Telehealth or Online Consultation:

• Call 1300 855 893 or
• Send an email to info@starlightpsychology.com.au
• Complete the Enquiry Form

Fees Payment

Please contact our practice for the breakdown of the fees which is lower than the recommended schedule fees from The Australian Psychological Society (APS). We require full fee payment on the day of the appointment or pre-payment for all Telehealth and Online consultations. 

Payment can be made by:

• Cash
• EFTPOS - debit or credit cards such as VISA, MasterCard and AMEX
• Secured Online Payment
• Electronic Funds Transfer (EFT) into our bank account

Fees for psychometric assessments such as IQ, Personality, Vocational testing are to be determined dependent on the nature of the assessment provided. This will be discussed during your session with our psychologist or counsellor.

You do not need a Doctor referral to book an appointment with our psychologist or counsellor. However if you wish to claim a Medicare rebate, you must provide a referral letter and current Mental Health Care Plan from your Doctor.

Cancellation Policy

Our practice requires a minimum of 48 hours notice to reschedule or cancel an appointment. This allows us to better manage  our practitioner's time and availability for other clients on the waitlist. 

Non-attendance or cancellation made within less than 24 hours of your appointment will incur a full fee charge payable immediately. 

To cancel or reschedule your appointment, please contact our practice on 1300 855 893 or email info@starlightpsychology.com.au. For Monday appointments, please notify us by the preceding Friday. 

Our cancellation policy is set in line with the recommendations from The Australian Psychological Society (APS):

• If less than 24 hours notice is provided, 100% full session fee for cancellation or non-attendance
• If less than 48 hours notice is provided, 50% of the session fee will be charged
• Pre-paid sessions are non-refundable but can be transferred for payment to a rescheduled appointment if you provide at least 24 hours notice.

Rebates for Psychology Services

All our psychologists are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and have Medicare provider numbers, allowing you to claim a Medicare rebate for individual or group psychology sessions.

Eligibility for a Medicare Rebate

To claim a Medicare rebate, you must:

• Obtain a Referral Letter and a Mental Health Treatment Plan (MHTP) from your GP, Psychiatrist, or Pediatrician before your first appointment. A referral letter alone does not qualify for a rebate—you must have an approved Mental Health Treatment Plan.

Tip: When booking your GP appointment, let them know you need a Mental Health Treatment Plan and Referral Letter. Your doctor will require a 30-minute appointment to complete the necessary paperwork.

How Many Sessions Are Covered?

Eligible patients can receive up to 10 individual or group sessions per calendar year under Medicare. Your referring doctor will review your progress after 6 sessions and, if needed, provide a Mental Health Plan Review for the remaining 4 sessions.

Claiming Your Rebate

If your EFT bank details are registered with Medicare, we can process your claim online, and the rebate will be deposited directly into your bank account. 

What If You Need More Than 10 Sessions?

If you require additional support beyond your 10 Medicare-funded sessions within the same calendar year, you have options:

• Continue sessions as a private client (out-of-pocket costs apply).
• Talk to your doctor about alternative Medicare rebate schemes.
• Check with your private health fund to see if you’re eligible for rebates.

Learn More

For more information, visit: Better Access to Mental Health

If you have any questions, feel free to contact us!

Private Health Fund Rebate

Private health fund rebates should apply if you have "psychology" as an extra cover. Since the amount you can claim back varies for each fund, and depending on the level of cover, it is recommended that you contact your health fund company check your level of cover and if you are eligible to claim health fund rebate for psychology or counselling sessions.

After you pay the full fee amount at the end of each session, we will issue you with a receipt/tax invoice with item number to enable you to claim a rebate on your sessions from your private health fund. 

Worker's Compensation and CTP Claim

We have approved and accredited SIRA psychologists and counsellors to provide treatment sessions under Worker's Compensation or CTP Claim. If you have sustained a workplace physical or psychological injury, or injured in a motor vehicle accident and referral to a psychologist has

been recommended and approved, treatment sessions will be charged directly to your insurance company. 

Before you book an appointment:

• Obtain a Doctor Referral and Certificate of Capacity/Fitness with recommendation to see a psychologist with your Claim number and insurer name
• Obtain an approval letter from your insurer with contact details of your case manager, and approval for psychology treatment and number of sessions

Go to Worker's Compensation and CTP Claim for more information about our services.

National Disability Insurance Scheme (NDIS)

Psychology consultation fees may be covered by the NDIA with a valid NIDS Plan and Service Agreement.

We accept clients with NDIS Plan or Self Managed. You will need to provide your NDIS approval number.

Full fee is payable on the day of the appointment and we will provide a receipt/tax invoice for you to 
claim your reimbursement from NDIS. 

Current NDIS Psychology sessions are billed at $222.99 under Improved Daily Living Skills: Therapeutic Support: 15_054_0128_1_3  Assessment, Report, Therapy or Training by a Psychology.

If you're unsure, please contact us and our friendly team is happy to answer your questions.